IMT Smart Vending Machine Business FAQ
On IMT's FAQ page, we have summarized common problems and solutions to help you understand product information, service processes and technical support more quickly, ensuring that your questions are answered in a timely manner.
FAQ Directory
For Factory
For Factory
Where is your factory?
We are located in Guangzhou City, Guangdong Province.Warmly welcome to visit us.
What is the life time of your Vending Machine?
15 years at least.
What is the brand of compressor used in refrigerated vending machines?
We use Embraco,imported from Brazil.
How about the warranty and after-sales services?
The product is guaranteed up to one year from purchased.We have professional after-sales team,About technical problem,our after-sales engineer will reply within 12 hours.
What shall l do if the machine has some problems?
(1) Our engineer will support by video call.
(2) We have operation videos, basic trouble shooting videos so that you can solve it in time.
Can I see the machine data from my mobile phone?
Yes,we develop mobile phone app for the machine you can check the machine data such.
How about the payment system of the machine?
(1) Cash or coin or card reader
(2) Card reader operating service fees vary in different regions, please inform your location and we will check.
(3) The card reader service fee is charged by the payment system company, and the income by the machine is also directly to the bank card account bound by the machine owner, which is not related to our seller.
Can you print my logo, letter & picture on the product?
Yes. We offer customized services(ODM&OEM).
Can I get a discount?
Yes, for the order quantity more than 10 pcs, please contact us to get the best price.
How long does the cooperation process take?
The duration of the cooperation process depends on your specific needs and order volume as well as the delivery method. Generally speaking, it may take from a few weeks to several months from the confirmation of demand to logistics and delivery.
Can you switch according to the language of our country?
Yes, our machine has 85 national languages to switch freely.
What kind of payment system you have?
We use imported payment systems, bills and coins (e.g. ICT) and cashless payment systems (e.g. NAYAX).
What is your warranty policy？
(1) We are responsible for paying the cost of spare parts and the shipping cost of spare parts for all non-man-made problems that occur within one year after the customer receives the product. If the product suffers from man-made damage, the customer needs to pay the freight cost of spare parts and the cost of spare parts.
(2) free for life time online service.
Do you inspect the finished products?
Yes, each step of production and finished products will be came out inspection and finished products functional testing by QC department before shipping.
For Customization
For Customization
How long does customization take?
The time for customization will vary depending on the complexity of the project. Generally, the production cycle is 4 to 6 weeks after the plan is confirmed.
How to ensure the quality of customized products?
We implement a strict quality management system, and all products undergo multiple testing processes to ensure that they meet high quality standards.
Can you provide a sample machine?
We can provide a sample machine according to customer needs, but the cost and delivery time of the sample machine will vary depending on the product type.
How is the customization fee calculated?
The customization fee is evaluated based on factors such as design complexity, material selection and production scale. We will provide a detailed quotation after demand communication.
Can multiple modifications be made during the customization process?
Yes, during the customization process, we will maintain close communication with customers and allow multiple modifications before the plan is confirmed to ensure that the final design meets customer needs.
What is the warranty policy for customized products?
We provide a one-year warranty service. If there is a failure caused by material or process problems during the warranty period, we will repair or replace the parts free of charge.
How to get a quote for customization services?
Customers can contact us by phone or email to provide specific customization requirements, and we will provide you with a detailed quotation within 24 hours.
For Applications
For Applications
What payment methods do your vending machines support?
Our vending machines support multiple payment methods such as cash, credit card, Alipay, WeChat Pay, etc., which is convenient for customers to use.
How long does it take to maintain and service the machine?
We provide comprehensive after-sales service, and regular maintenance and servicing recommendations can be made according to the use of the equipment, usually once a quarter.
Can the appearance and product combination of the machine be customized?
Yes, we can customize the appearance design and product combination of the machine according to the customer's brand image and market demand.
How to deal with machine failure and product out-of-stock?
We provide a 24-hour customer service hotline, customers can report failures at any time, and we will dispatch technicians for repairs as soon as possible. At the same time, the system will automatically monitor the inventory status and send replenishment reminders.
Is training support provided?
We provide free operation and maintenance training to ensure that customers can master the use of vending machines proficiently.
What is the power supply requirement of the machine?
Our vending machines usually require a 220V power supply. Please refer to the product manual for specific power supply requirements. For some models, there may be additional power configuration options.
How do you ensure the quality and freshness of the products you sell?
Our machines are equipped with advanced cold chain systems that can store food and drinks at optimal temperatures. In addition, we recommend regular product inspections to ensure that expired or stale goods are replaced in a timely manner.
What venues are your vending machines suitable for?
Our vending machines are suitable for a variety of venues, including shopping malls, office buildings, schools, hospitals, transportation hubs, entertainment and leisure venues, etc., and can meet the needs of different environments.
How many machines do you provide? Is there a minimum order quantity?
We provide flexible cooperation options from single machines to large-volume orders. The specific minimum order quantity will be determined according to customer needs and project scale. Please consult our sales team for details.
Does the machine support remote management and monitoring?
Yes, our vending machines are equipped with an intelligent management system that supports remote monitoring and management. Customers can view sales data, inventory status, and machine operation in real time through mobile phones or computers.
Contact IMT
Start your smart retail business
If you would like to learn more about the vending machine's customized options of hardware and software or have any specific requirements, please feel free to contact us.
IMT will wholeheartedly provide you with personalized solutions to help your business development.
IMT, one of China's leading manufacturers of retail equipment.
IMT is a government-supported, high-tech, and specialized innovative enterprise that integrates system R&D, production, sales, and after-sales service.
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